Help and support

Write to support@wholehaul.org. Whole Haul is run by Ronald Padilla. We read every message. Please don't put your password or payment details in an email.

How do I cancel my subscription?

Open iPhone Settings, tap your name, then Subscriptions, then Whole Haul, then Cancel Subscription. You can also use Settings > Subscription > Manage in the app. Cancel at least 24 hours before the period ends.

How do I get a refund?

Apple handles refunds. Go to Apple's refund page.

How do I restore my purchase?

Sign in, then go to Settings > Subscription > Restore purchases.

How do I delete my account?

Go to Settings > Account > Delete account. It happens right away. Deleting your account does not cancel your subscription. Cancel with Apple first. The Privacy Policy lists what is removed and what stays.

How do I change my allergies?

Edit your answers in the app, then build a new plan or ask for a change. Whole Haul works to avoid the allergies you list, but it can miss things. Always read labels.

Why did my plan fail?

Common reasons: you were offline, you haven't agreed to AI data sharing (Settings > AI data sharing), you've used your plans or changes for now, or our service had a problem. Try again in a few minutes. If it keeps failing, email us.

Who sees my answers?

Your answers are sent to Anthropic's API to write plans, only after you agree in the app. Our database host, Supabase, stores them for us. The Privacy Policy has the full list. You can stop sharing in Settings > AI data sharing.